Seeing people start with JACK and leave because they didn't foresee the time constraints or became unhappy is disheartening. Being a dealer is the easiest but extremely stressful, especially when players aren't happy with game play and the way things have changed. The moral of majority of the people who were around before JACK has diminished to practically nothing and many are seeking employment elsewhere. The biggest issue is communication and trying to implement too many new ideas and polices at one time. The switch from Horseshoe to JACK has been anything but smooth. Also, supervisors are supposed to enforce sanitizing procedures but they are in short supply and do not have the time, or sometimes the inclination to help the dealers and other employees exposed to guests stay safe. It has repeatedly forced quarantine of dealers that it exposes to these dangers for 2 weeks without pay. Management is so determined to pursue profits that it places employees at risk by ignoring guests who do not mask up properly. Safety is another issue at the Jack Casino. They have also stopped matching employee’s contributions to their 401ks. Jack Entertainment has made record profits through its casino activities before and after the temporary pandemic shut down but has made two pitiful offers which were voted down by employees. One of the unions involved, the UAW is clearly either incompetent or just willing to stand by and let the employees who pay their salaries through union dues be taken advantage of by their employer. The contract for non-management employees is 15 months past its renewal date and the offers that Jack Entertainment has made through the unions have been so dreadful as to be considered bad faith negotiations.

They have willfully ignored even the simplest requests that could make work there much more enjoyable. This is truly the only company I have worked for in 30 years about which I can say that management, particularly Human Resources, has created a toxic work environment.